Saturday, June 7, 2008

Fix Blue Screen of Death


What is a Blue Screen of Death?

The Blue Screen of Death, or more properly the 'Windows stop message' occurs when Windows detects a problem or error from which it cannot recover. The operating system halts and diagnostic information is displayed on a blue screen. In newer versions of the operating system, the contents of the PC's memory are dumped to a file for later analysis.


Bug checks provide diagnostic information such as STOP codes and driver names that can help lead to problem resolution. Because of the volatile state of the system, this information cannot always be recorded when the event occurs. It is important that you record the information associated with the bug check and driver information sections. Many of the bug check messages have relevant information that you should read and understand if they apply to your situation. Finally, if you have enabled memory dumps, wait until the dump is complete before restarting the computer (if you do not have automatic restart enabled). Your device vendor and/or Microsoft use the memory dumps to help understand the state of the system at the time that the bug check occurred. You can change the memory dump settings through the Startup and Recovery button in the System Properties’ Advanced tab, while the STOP messages might not always indicate the root cause of the problem, in combination with other sources of data; it can help direct a trained support technician to track down the root cause of the problem.

Check the Microsoft Knowledge Base

The Microsoft Knowledge Base contains many articles that explain specific STOP error messages, and resolutions or ways to work around problems. Search the Microsoft Knowledge Base for at least the first hexadecimal number contained in the error message. Using the example above, search for 0x0000001e. It also may be helpful to search for the identified file name and other hexadecimal numbers.

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